CONTACT US

GENERAL ASSISTANCE

For questions relating to registering, logging in, linking your cellphone to your profile, or applying for access to a website

Old Mutual Self-Service Support Centre

Within South Africa: 0860 60 65 00

Outside South Africa: +27 21 503 1710

Monday–Friday, 08:00–18:00

Saturday, 08:00–13:00

help-secure@oldmutual.com

Technical Assistance

For questions relating to response times or site availability

Old Mutual Self-Service Support Centre

Within South Africa: 0860 60 65 00

Outside South Africa: +27 21 503 1710

Monday–Friday, 08:00–18:00

Saturday, 08:00–13:00

help-secure@oldmutual.com

Secure Website-Specific Assistance

For questions relating to accessing a business service or product information displayed on a secure website, please contact the relevant business support centre.

Customer Service Centre

Within South Africa: 0860 50 60 70

Outside South Africa: +27 21 503 1780

Namibia Service Centre: +264 61 239 527

Monday–Friday, 08:00–18:00

service@oldmutual.com

Fairbairn Capital Service Centre

Within South Africa: 0860 300 000

Outside South Africa: +27 21 503 1703

Monday–Friday, 08:00–18:00

service@fairbairncapital.com

Gateway

Within South Africa: 0860 60 65 00

Outside South Africa: +27 21 503 1710

Monday–Friday, 08:00–18:00

Saturday, 08:00–13:00

help-secure@oldmutual.com

Group Schemes Service Centre

Only for Group Schemes Policy Administration enquiries

Within South Africa: 0860 60 7000

Outside South Africa: +27 21 503 1791

Monday–Friday, 08:00–17:00

gsenquiries@oldmutual.com

All pension fund related enquiries must be referred to

RFAmembers@oldmutual.com

MyPortfolio

Within South Africa: 0860 60 65 00

Outside South Africa: +27 21 503 1710

Monday–Friday, 08:00–18:00

Saturday, 08:00–13:00

help-secure@oldmutual.com

MyClient

Within South Africa: 0860 60 65 00

Outside South Africa: +27 21 503 1710

Monday–Friday, 08:00–18:00

Saturday, 08:00–13:00

help-secure@oldmutual.com

MyService

Within South Africa: 0860 60 65 00

Outside South Africa: +27 21 503 1710

Monday–Friday, 08:00–18:00

Saturday, 08:00–13:00

help-secure@oldmutual.com

Retirement Scheme Administration

Unit Trusts

Within South Africa: 0860 234 234

Outside South Africa: +27 21 503 1770

Monday–Friday, 08:00–17:00

unittrusts@oldmutual.com

Wealth Service Centre

Within South Africa: 0860 999 199

Outside South Africa: +27 21 503 1997

Monday–Friday, 08:00–18:00

service@omwealth.co.za