RESET YOUR PASSWORD

Please confirm your details, so we can reset your password and send a temporary one via SMS to the cellphone number registered to your profile.

USERNAME / USERNUMBER Please enter your username or usernumber Invalid username or usernumber

Country Code

CELLPHONE NUMBER e.g. 0xxxxxxxxx Please enter your cellphone number Invalid cellphone number – must contain between 2 and 15 numerals only

This is not a valid South African cellphone number.
Please check you’ve typed it in correctly, or choose a different country code. Invalid cellphone number – must contain between 2 and 15 numerals only

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Has your cellphone number changed?

If you no longer have access to the cellphone number linked to your profile, you will first need to update Old Mutual with your new number.

Please contact the Self-Service Support Centre on 0860 60 65 00 Mon-Fri 08:00-18:00, Sat 08:00-13:00 (call +27 21 503 1710 from outside South Africa), or help-secure@oldmutual.com

Didn’t receive the SMS?
If you’ve got cellphone network reception, but haven’t received the SMS within 5 minutes, please contact the Self-Service Support Centre on 0860 60 65 00, Mon–Fri 8am–6pm, Sat 8am–1pm (call +27 21 503 1710 from outside South Africa), or help-secure@oldmutual.com.